Security of Chat Commerce

We provide our end users with the latest
and most secure customer experiences

Security Initiatives

As a company that handles the personal information of our customers, we place the highest priority on security and are working to ensure safety. We have acquired various security certifications and are strengthening our management system from both a systemic and organizational perspective so that our customers can use our services with peace of mind.


    Acquisition of certification of international standards for information security management systems

    ISMS certification is an international standard for information security that ensures the confidentiality, integrity, and availability of information. We have acquired ISO/IEC27001 (ISO/IEC27001:2013, JIS Q 27001:2014) certification, an international standard for information security management systems (ISMS), in order to establish a security system and protect our customers from threats such as information leaks.

  • Highly secure and reliable data center

    We use the GCP (Google Cloud Platform) data center, which is a cloud-based data center service provided by Google, Inc.,and is designed, built, and operated based on the company's experience in operating large-scale data centers.

  • Always Encrypted Communication

    Our communications are always encrypted using SSL/TLS to prevent malicious third parties from falsifying or spoofing data or leaking the contents of communications.

  • Acquisition of audit logs

    When a user who designs or creates a conversation operates the service's management screen, the information of the user and the IP address of the user who operated the screen are acquired as an audit log to leave a trace.

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